Customer Care Specialist — Multichannel Support & Solutions

NTT DATA Payment Services; Kepong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is looking for a customer service representative to maintain high standards of service interactions. The ideal candidate should have strong communication skills, good computer literacy, and the ability to work under pressure in both Bahasa Malaysia and English. The role involves handling customer complaints, providing support, and contributing to team efforts. Fresh graduates are encouraged to apply, with training provided for career development. This position is a minimum six-month contract with potential for permanency.

Benefits

Training for career development

Qualifications

• At least one year of customer service experience preferred.
• Experience in a call or contact centre environment is an advantage.
• Ability to remain calm under pressure.

Responsibilities

• Ensure proper customer service is delivered.
• Provide support and user guidance for company services.
• Handle customer enquiries and provide appropriate feedback.

Skills

Customer service experience

Multitasking

Conflict resolution

Computer literacy

Time management

Active listening

Education

Minimum SPM or equivalent

Tools

MS applications

Job description

A leading service provider in Malaysia is looking for a customer service representative to maintain high standards of service interactions. The ideal candidate should have strong communication skills, good computer literacy, and the ability to work under pressure in both Bahasa Malaysia and English. The role involves handling customer complaints, providing support, and contributing to team efforts. Fresh graduates are encouraged to apply, with training provided for career development. This position is a minimum six-month contract with potential for permanency.