Mandarin-Speaking Logistics Customer Support Specialist

ADS International Express; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Malaysia is seeking customer support representatives to assist with air waybills and customer inquiries. Ideal candidates will have at least one year of experience, along with proficiency in Mandarin and English. Strong problem-solving skills and ability to work independently are essential. Full-time roles include benefits like training, attendance allowance, and mobile phone provision. The position is based in Subang Jaya with a supportive team environment.

Benefits

Attendance Allowance

Mobile Phone Provided

Annual Increment

Performance Bonus

EPF/SOCSO/LHDN

Employee Discount on products/services

Qualifications

• Fresh graduates with a strong attitude for problem-solving are welcome to apply.
• Minimum 1 year experience in a similar capacity.
• Proficiency in Written and Spoken Mandarin and English.

Responsibilities

• Provide guidance to customers on preparing air waybills through ADS portal.
• Respond and follow up to customer inquiries regarding customs requirements.
• Resolve customer disputes related to shipments via email and WeChat.

Skills

Problem Solving

Proactive

Diligent

Able to Work Independently

Proficiency in Mandarin

Proficiency in English

Digital Communication Tools

Education

Minimum SPM

Tools

Ms Excel

Job description

A logistics company in Malaysia is seeking customer support representatives to assist with air waybills and customer inquiries. Ideal candidates will have at least one year of experience, along with proficiency in Mandarin and English. Strong problem-solving skills and ability to work independently are essential. Full-time roles include benefits like training, attendance allowance, and mobile phone provision. The position is based in Subang Jaya with a supportive team environment.