Remote Insurance Customer Care Specialist

Ingenious Job; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service specialist company in Malaysia is seeking a dedicated customer service representative to assist with inquiries related to insurance. The ideal candidate should have 1–3 years of experience in a related field and possess strong communication skills. Responsibilities include addressing customer inquiries, resolving issues, and providing exceptional service. The company offers a supportive remote work environment with necessary equipment provided.

Qualifications

• 1–3 years of job related experience in Travel and/or Health insurance.
• Strong command of English, both written and spoken.
• Ability to work independently and accurately.

Responsibilities

• Collaborate with team to assure prompt customer service.
• Assist customers with insurance inquiries.
• Resolve customer and provider complaints timely.

Skills

Active Listening

Service-Oriented

Problem‑Solving / Critical Thinking

Persuasion / Negotiation

Reading / Comprehension

Coordination

Social Perceptiveness

Time Management

Education

Diploma or higher

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A customer service specialist company in Malaysia is seeking a dedicated customer service representative to assist with inquiries related to insurance. The ideal candidate should have 1–3 years of experience in a related field and possess strong communication skills. Responsibilities include addressing customer inquiries, resolving issues, and providing exceptional service. The company offers a supportive remote work environment with necessary equipment provided.