10,000+

Technical jobs in Malaysia

Desktop Support Engineer

Talentcloud.ai

Petaling Jaya
On-site
MYR 40,000 - 50,000
2 days ago
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Manufacturing Product Management (MPM) - Superintendent

Wiwynn Technology Service Malaysia

Kulai
On-site
MYR 150,000 - 200,000
2 days ago
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Electrical Drafter

BBS Automation Penang

Seberang Perai
On-site
MYR 45,000 - 60,000
2 days ago
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People Consulting - Organizational Design/ Talent Management, Manager/ Senior Manager

EY

Kuala Lumpur
On-site
MYR 200,000 - 250,000
2 days ago
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Sales Engineer

eXecSearch

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Executive – Technical Support (SGMY)

Scicom (MSC) Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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SALES & AFTER SALES ENGINEER / MANAGER

Gecmal

Selangor
On-site
MYR 60,000 - 80,000
2 days ago
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manual tester

RecruitFirst

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Quantity Surveyor

WINNERS ALUM SYSTEM SDN. BHD.

Bayan Lepas
On-site
MYR 40,000 - 60,000
2 days ago
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Senior Backend & Mobile App Developer

Jobstreet Malaysia

Puchong
On-site
MYR 80,000 - 100,000
2 days ago
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Quality Assurance & Workforce Management Manager

BD Malaysia

Kuala Lumpur
On-site
MYR 120,000 - 180,000
2 days ago
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Senior Legal Counsel

Randstad

Kuala Lumpur
On-site
MYR 200,000 - 250,000
2 days ago
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Commercial Pricing Specialist

Seremban Engineering Berhad

Seremban
On-site
MYR 60,000 - 90,000
2 days ago
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Tender and Licensing Coordinator

Dhaya Maju Infrastructure

Petaling Jaya
On-site
MYR 100,000 - 150,000
2 days ago
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Tender Executive

Mftech Global (M) Sdn. Bhd.

Malacca City
On-site
MYR 35,000 - 45,000
2 days ago
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Integrations Program Manager (Bilingual: Spanish–English)

talkpush

Johor Bahru
On-site
MYR 80,000 - 100,000
2 days ago
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Consultant - MM

NTT

Cyberjaya
On-site
MYR 80,000 - 120,000
2 days ago
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Mechanical / Electrical Technician

Vit Makanan (KL)

Rawang
On-site
MYR 30,000 - 45,000
2 days ago
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Assistant Manager, Commercial Ecosystem Platforms

TNG Digital

Kuala Lumpur
On-site
MYR 50,000 - 70,000
2 days ago
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Sales Manager/ Brake Sales Manager

SEER Recruitment Agency

Puchong
On-site
MYR 100,000 - 150,000
2 days ago
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Chemical Sales Manager / Sales Executive

TimesConsult

Subang Jaya
On-site
MYR 48,000 - 60,000
2 days ago
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Lead Information Management Engineer

Offshore Frontier Solutions

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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After Sales Executive (Installation & Maintenance)

Aux Cloud Commerce (Malaysia) Sdn. Bhd.

Selangor
On-site
MYR 100,000 - 150,000
2 days ago
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Production Technician/Technical Operator

Fraser and Neave

Selangor
On-site
MYR 20,000 - 100,000
2 days ago
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Executive, Testing Centre of Excellence, Digital Technology Infrastructure

Bank Negara Malaysia

Kuala Lumpur
On-site
MYR 80,000 - 100,000
2 days ago
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Top job titles:

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Desktop Support Engineer
Talentcloud.ai
Petaling Jaya
On-site
MYR 40,000 - 50,000
Full time
2 days ago
Be an early applicant

Job summary

A technology solutions firm in Malaysia is seeking an IT Support Specialist to provide technical assistance to end-users. Responsibilities include diagnosing issues, troubleshooting problems, and delivering high-quality service via multiple channels. Candidates should possess a diploma or degree in a related field and have at least two years of experience. Communication skills in English and Malay are essential, as well as the ability to work independently and in a team environment.

Qualifications

  • At least 2 years of related working experience.
  • Ability to provide technical assistance to end-users.
  • Demonstrated aptitude for continuous learning.

Responsibilities

  • Provide technical support to end-users through various channels.
  • Diagnose and troubleshoot IT-related issues.
  • Document processes and create knowledge base entries.

Skills

Good communication skills in English
Troubleshooting skills
Ability to work independently
Interpersonal skills

Education

Diploma / Advanced Diploma in Engineering or related field
Professional Certificates or Bachelor Degree

Tools

Ticketing system
IT troubleshooting tools
Job description
  • Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
  • Preferably at least 2 years of related working experience.
  • Preferably Executive specializing in Information Technology or equivalent.
  • Good communication skills in English, Malay language for both spoken and written.
  • To provide technical and process assistance to end-users via on-site, phone, email, live chat and web-form.
  • To diagnose and troubleshoot end-users’ problems with various IT tools.
  • To perform an initial assessment, attempts to resolve or elevate the problem based on customer’s standard support process and procedures.
  • Analyzes and clarifies the queries by conducting research and troubleshooting the issues.
  • Provide necessary operation reports and documentation.
  • Performs work in compliance within specified KPI/service level requirements.
  • Performs any ad hoc or scheduled PC refresh within customer's premise.
  • Provide level 2 users support (onsite support by attending to end user).
  • Troubleshooting network operating system, software and hardware.
  • Being familiar with network operating system, software and hardware.
  • Work within a ticketing system and create documentation for new processes.
  • Training staff to maximize the potential of existing technology.
  • Providing individual support and training upon request.
  • Providing recommendations about support and information access.
  • Maintaining an updated inventory of software, hardware and resources.
  • Demonstrated aptitude for continuous learning and innovative thinking.
  • Able to work independently and in a team environment.
  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
  • Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.