Executive – Technical Support (SGMY)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is seeking candidates for a full-time Customer Service position in Kuala Lumpur. The role requires responding to customer inquiries through various channels and maintaining high-quality service standards. Candidates should possess at least a diploma, ideally in IT, and have good command of Bahasa Malaysia and English. An attractive salary package, performance bonuses, and medical coverage are offered.

Benefits

Attractive salary for Bahasa Malaysia and English (RM 2,800)

Attractive salary for Bahasa Malaysia, English and Mandarin (RM 3,000)

Performance related bonus

15 days annual leave

14 days medical leave

Medical and hospitalization coverage

Qualifications

• Must have at least a diploma, preferably in IT.
• At least one year experience in a call centre.
• Fluent in spoken and written Bahasa Malaysia and English.

Responsibilities

• Respond to calls, chats, and emails promptly.
• Document customer interactions accurately.
• Maintain high-quality service standards.

Skills

Diploma in any field (preferably in IT)

1 year experience in call centre

Technical background

Fluent in Bahasa Malaysia and English

Fluent in Mandarin

Initiative and independent work

Ability to work in challenging environment

Education

Diploma in any field

Job description

Responsibilities

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher‑level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high‑quality service standards to ensure and enhance customer satisfaction.

Skill Requirements

• Minimum Diploma in any field (preferably in IT).
• Minimum 1 year’s experience in the call centre industry, a similar role is an advantage.
• Working experience in any technical related fields is an added advantage.
• Excellent command of spoken and written Bahasa Malaysia/English.
• Fresh graduates fluent in Mandarin are encouraged to apply.
• Possess initiative, able to work independently and as a team.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: 9:30 am – 5:30 pm (Monday – Friday), 9:30 am – 12:30 pm (Saturday).
• This position is open to locals only.

The Package

• Attractive Salary for Bahasa Malaysia and English (RM 2,800.00).
• Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3,000.00).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required

• Associate

Location

• Kuala Lumpur, WP, Malaysia.

Employment Type

• Full Time.