Quality Assurance & Workforce Management Manager

BD Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A global medical device company is seeking a qualified Quality Assurance & Workforce Management Manager in Kuala Lumpur. You will oversee workforce management and drive quality assurance initiatives while collaborating with various departments. Candidates should possess a minimum of 5 years in management consulting, have a strong grasp of workforce strategy, and exhibit excellent analytical and communication skills. The role requires a Bachelor's degree and offers a dynamic working environment with a commitment to employee development.

Qualifications

• 5+ years in management consulting or process improvement.
• Experience leading change in a fast-paced environment.
• Complex technology change implementation required.

Responsibilities

• Oversee workforce management and quality assurance activities.
• Lead large-scale governance model design and execution.
• Champion CSC and field workflow policies.

Skills

Service orientation and quality audit expertise

Workforce management strategy development

Data analysis

Training, mentoring and coaching

Analytical skills

Communication skills

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

PowerPoint

Excel

Power BI

Job description

Quality Assurance & Workforce Management Manager

Job Summary
The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities. This role partners throughout the CSC organization to identify and lead critical initiatives spanning people, process, and technology by using deep expertise in Lean, Six Sigma, project management, analytics, and business practices. The candidate must establish trusting and collaborative working relationships with executive leadership and cross‑functional subject‑matter experts. A track record of leading a portfolio of large‑scale, cross‑functional transformation and innovation initiatives is essential.

Responsibilities

• Associate development 50%
• Change Management 25%
• Stakeholder Management 15%
• Administrative / Other 10%

Key duties, activities and responsibilities include:
• Forward‑thinking and technology vision for 5+ year horizon
• Consultative problem‑solving and executive communication • Change leadership, facilitation, and matrixed collaboration • Large‑scale governance model design and execution • Opportunity prioritization and disciplined communication • Rapid process improvement and 12+ month transformation initiatives

Knowledge, Skills & Abilities

• Service orientation and quality audit expertise
• Workforce management strategy development and staffing optimization
• Data analysis, corrective action and cross‑functional collaboration
• Training, mentoring and coaching of high‑performance teams

Associate Development
• Onboard, train, motivate and retain team members
• Lead resource planning for coverage and change delivery Change Management
• Status updates, reporting and buy‑in for performance excellence
• Champion of CSC and field workflow policies Customer Management Escalation
• Communication among team members and risk reduction Administrative / Other
• Timely training completion, internal documentation and other duties as assigned

Qualifications & Requirements

• Bachelor's degree preferred
• 5+ years in management consulting, operational excellence or process improvement
• Experience leading change in a fast‑paced, cross‑functional environment
• Workforce management, quality assurance or similar domain knowledge • Salesforce, CRM or large enterprise technology change lead • Advanced MS Office, PowerPoint, Excel and Power BI
• Excellent analytical, problem‑solving and communication skills
• Strong leadership, facilitation, emotional intelligence and project management
• Experience with complex technology change implementation and SaaS, Healthcare, Medical Device or Engineering environments
• Flexible working hours and availability for on‑call operations support

About BD

BD is one of the largest global medical device companies in the world. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that is focused on delivering exceptional service to our customers. BD prioritizes on‑site collaboration and requires a minimum of 4 days of in‑office presence per week for most roles.

Equal Opportunity Employer
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. BD does not discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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