Operation ofertas em Malásia

Become the Service Manager at Wheelcorp Toyota in Kuala Lumpur. In this full-time role, you will lead a team of highly skilled automotive technicians and service advisors, ensuring exceptional customer service and the efficient operation of the service department. As a key member of the management team, you will play a pivotal role in driving the overall success of the dealership.

• Oversee daily service operations, staff scheduling and work quality.
• Lead, coach and motivate the service team to deliver great customer service.
• Create action plans to improve customer satisfaction, service efficiency and overall performance.
• Review service data and identify areas to improve.
• Work closely with the sales team to provide a smooth and positive customer journey.
• Ensuring all service and repair work complies with Toyota Standard Operating Procedures (SOPs) and quality standards.
• Handling customer complaints professionally and maintaining high customer satisfaction scores.
• Manage parts ordering, cost control and stock levels to support business goals.
• Ensure that the service premises are well maintained with cleanliness and tidiness properly managed.

• Diploma/Degree in Automotive/Mechanical, Business, Operations, Engineering or similar field
• 5 years’ experience and above in service operations or after-sales management
• Previous experience as a Service Manager in the automotive industry
• Strong customer service mindset
• Good leadership skills and ability to guide a team
• Comfortable using data to make decisions
• Good communication skills, and Mandarin ability is an added advantage
• Familiar with automotive service systems and software

• Chance to lead a key department and contribute to business success
• Supportive and growing workplace environment
• High exposure working closely with senior management and principle
• Strong career development opportunities within a reputable brand

We are a Toyota 3S Centre authorised by Toyota Malaysia, dedicated to providing comprehensive solutions including professional vehicle sales, a modern and fully equipped service centre and genuine Toyota spare parts. Our mission is to deliver top-quality standards, a seamless ownership experience and consistent customer care across every visit. With a strong focus on service excellence, operational efficiency and long-term customer relationships. We aim to be the preferred automotive partner for all your Toyota needs in the Klang Valley.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.