Service Manager (Automotive)

WHEELCORP TOYOTA; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A reputable automotive service center in Kuala Lumpur is seeking a Service Manager to oversee daily operations and lead a talented team of technicians and advisors. In this full-time role, you will ensure exceptional customer service, manage staff schedules, and work closely with the sales team. The ideal candidate will have at least 5 years of experience in service operations in the automotive realm and will possess strong leadership skills. Join us to contribute to our mission of service excellence and operational efficiency.

Benefits

Career development opportunities

Supportive work environment

High exposure working with senior management

Qualifications

• 5 years’ experience and above in service operations or after-sales management.
• Previous experience as a Service Manager in the automotive industry.

Responsibilities

• Oversee daily service operations, staff scheduling, and work quality.
• Lead, coach, and motivate the service team to deliver great customer service.
• Review service data and identify areas to improve.

Skills

Customer service mindset

Leadership skills

Data analysis

Communication skills

Mandarin ability

Education

Diploma/Degree in Automotive/Mechanical, Business, Operations, Engineering or similar field

Tools

Automotive service systems and software

Job description

Become the Service Manager at Wheelcorp Toyota in Kuala Lumpur. In this full-time role, you will lead a team of highly skilled automotive technicians and service advisors, ensuring exceptional customer service and the efficient operation of the service department. As a key member of the management team, you will play a pivotal role in driving the overall success of the dealership.

What you’ll be doing

• Oversee daily service operations, staff scheduling and work quality.
• Lead, coach and motivate the service team to deliver great customer service.
• Create action plans to improve customer satisfaction, service efficiency and overall performance.
• Review service data and identify areas to improve.
• Work closely with the sales team to provide a smooth and positive customer journey.
• Ensuring all service and repair work complies with Toyota Standard Operating Procedures (SOPs) and quality standards.
• Handling customer complaints professionally and maintaining high customer satisfaction scores.
• Manage parts ordering, cost control and stock levels to support business goals.
• Ensure that the service premises are well maintained with cleanliness and tidiness properly managed.

What we’re looking for

• Diploma/Degree in Automotive/Mechanical, Business, Operations, Engineering or similar field
• 5 years’ experience and above in service operations or after-sales management
• Previous experience as a Service Manager in the automotive industry
• Strong customer service mindset
• Good leadership skills and ability to guide a team
• Comfortable using data to make decisions
• Good communication skills, and Mandarin ability is an added advantage
• Familiar with automotive service systems and software

What’s In It for You

• Chance to lead a key department and contribute to business success
• Supportive and growing workplace environment
• High exposure working closely with senior management and principle
• Strong career development opportunities within a reputable brand

About Us.

We are a Toyota 3S Centre authorised by Toyota Malaysia, dedicated to providing comprehensive solutions including professional vehicle sales, a modern and fully equipped service centre and genuine Toyota spare parts. Our mission is to deliver top-quality standards, a seamless ownership experience and consistent customer care across every visit. With a strong focus on service excellence, operational efficiency and long-term customer relationships. We aim to be the preferred automotive partner for all your Toyota needs in the Klang Valley.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.