Retail Assistant Supervisor

Euphora; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic retail company in Kuala Lumpur is seeking an enthusiastic Assistant Supervisor to join their team. In this full-time role, you will assist in overseeing daily store operations, provide excellent customer service, and train retail assistants. Candidates should have 2-3 years of experience in retail or customer service, strong communication skills, and proficiency in retail management software. The position offers various benefits including annual and medical leave, performance bonuses, and overtime pay.

Benefits

Annual Leave

Medical Leave

Performance Bonus

Overtime Pay

Qualifications

• Minimum 2-3 years of experience in a retail or customer service role, preferably in a supervisory position.
• Flexibility to work a variety of shifts, including weekends and public holidays.

Responsibilities

• Assisting the Store Supervisor in overseeing the daily operations of the store.
• Providing excellent customer service and ensuring a positive shopping experience.
• Supervising and training retail assistants, delegating tasks and ensuring team productivity.
• Maintaining stock levels, processing orders, and managing inventory.

Skills

Strong communication and interpersonal skills

Problem-solving and decision-making abilities

Attention to detail

Tools

Retail management software

Point-of-sale systems

Job description

Requirements

• Minimum 2-3 year of experience in a retail or customer service role, preferably in a supervisory or leadership position
• Strong communication and interpersonal skills, with the ability to effectively manage and motivate a team
• Excellent problem-solving and decision-making abilities, with a customer-centric approach
• Proficient in using retail management software and point-of-sale systems
• Keen attention to detail and a commitment to maintaining high standards of store presentation and operations
• Flexibility to work a variety of shifts, including weekends and public holidays

About the role

We are looking for an enthusiastic and customer-focused Assistant Supervisor to join our dynamic team. As an Assistant Supervisor, you will play a vital role in ensuring the smooth and efficient operation of our retail store located in Bandar Sri Permaisuri, Kuala Lumpur. This is a full-time position that offers the opportunity to develop your skills and advance within our company.

What you'll be doing

• Assisting the Store Supervisor in overseeing the daily operations of the store
• Providing excellent customer service and ensuring a positive shopping experience for all customers
• Supervising and training retail assistants, delegating tasks and ensuring team productivity
• Maintaining stock levels, processing orders, and managing inventory
• Handling cash and transactions, including cash reconciliation and banking
• Ensuring the store is well-presented, clean, and adheres to company policies and procedures
• Identifying opportunities for improvement and contributing to the store's growth and development

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Performance Bonus
• Medical and Hospitalisation Leave
• Overtime Pay