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Job summary
A logistics company in Malaysia is seeking a Supply Chain Specialist to manage import and export activities, coordinate with freight forwarders, and ensure customer satisfaction. This position requires a Bachelor’s degree and a minimum of 2 years of experience in supply chain or logistics, preferably within a chemical or manufacturing environment. Successful candidates will demonstrate strong knowledge in customs clearance, freight coordination, and possess excellent problem-solving skills. The role includes various duties to support operational excellence.
Qualifications
- Minimum 2 years of working experience in Supply Chain or Logistics, preferably in a chemical, manufacturing, or warehouse environment.
- Strong knowledge of import/export procedures and customs clearance.
- Experience in customer service or stakeholder management is preferred.
Responsibilities
- Manage all import and export activities including shipment scheduling.
- Coordinate air and sea shipments with freight forwarders.
- Act as a primary contact for customer inquiries regarding shipments.
- Process material requests and support inventory planning.
- Handle logistics billing and shipping documents while providing updates.
Skills
Education
Import & Export Operations: Manage all import and export activities including shipment scheduling, documentation, customs clearance, and coordination with authorities to ensure full regulatory compliance.
Freight & Transportation Coordination: Coordinate air and sea shipments with freight forwarders and couriers, monitor delivery status, and resolve delays to meet business and customer commitments.
Customer Service & Relationship Management: Act as a primary contact for customer inquiries regarding shipments, delivery schedules, and documentation; resolve issues efficiently while maintaining high service standards and customer satisfaction.
Inventory & Supply Planning Support: Process material requests and support inventory planning in line with forecasts, production schedules, and customer demand to ensure stock accuracy and continuity.
Billing, Documentation & Customer Service: Handle logistics billing, cost verification, and shipping documents while providing timely shipment updates and delivery support to stakeholders and customers.
Quality, Compliance & ISO Support: Support ISO implementation and continuous improvement while ensuring compliance with chemical safety, handling, storage, and transportation regulations.
Data Integrity & Confidentiality: Maintain strict confidentiality and security of all operational, commercial, and customer information.
General & Ad-Hoc Duties: Perform other logistics and operational tasks as required to support business operations.
Bachelor’s Degree in Supply Chain, Logistics, Business Administration, Management, or equivalent.
Minimum 2 years of working experience in Supply Chain or Logistics, preferably in a chemical, manufacturing, or warehouse environment.
Strong knowledge of import/export procedures, customs clearance, and freight coordination.
Experience in customer service or stakeholder management is preferred.
Import & Export Operations Management – Expertise in handling shipments, customs clearance, and documentation to ensure regulatory compliance.
Freight & Transportation Coordination – Ability to manage logistics partners, track shipments, and proactively resolve delays.
Logistics Documentation & Billing – Accuracy and efficiency in shipping documents, invoicing, and cost verification.
Customer Service Excellence – Ability to provide proactive updates, respond to inquiries, resolve delivery issues, and maintain high customer satisfaction.
Attention to Detail – Ensures error-free documentation, compliance, and inventory management.
Problem-Solving & Decision-Making – Quickly resolves shipment, inventory, or operational issues.
Sense of Urgency & Accountability – Prioritizes tasks effectively to meet deadlines and business commitments.
Communication & Team Collaboration – Works effectively across departments and with external partners for smooth logistics operations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.