Postes à Kuantan, Malaisie

Serve as the primary technical point of contact for assigned customers, including large and enterprise accounts, ensuring system stability, customer satisfaction, and value realization.

Own the post‑implementation technical health customers, supporting them from onboarding through steady‑state operations.

Manage and coordinate customer issues and escalations, working closely with internal and external stakeholders to resolve complex technical challenges.

Act as the key liaison between customers and internal teams (Technical, Product, Support), ensuring clear communication and timely resolution.

Monitor system performance and usage, proactively identifying risks and improvement opportunities.

Analyze customer data and system behavior to diagnose issues and recommend corrective actions.

• Opportunities working with global team
• Fully WFH
• Renewable Contract

• Serve as the primary technical point of contact for assigned customers, including large and enterprise accounts, ensuring system stability, customer satisfaction, and value realization.
• Own the post‑implementation technical health of customers, supporting them from onboarding through steady‑state operations.
• Manage and coordinate customer issues and escalations, working closely with internal and external stakeholders to resolve complex technical challenges.
• Act as the key liaison between customers and internal teams (Technical, Product, Support), ensuring clear communication and timely resolution.
• Monitor system performance and usage, proactively identifying risks and improvement opportunities.
• Analyze customer data and system behavior to diagnose issues and recommend corrective actions.

• Strong SQL skills with hands‑on experience in Oracle and DynamoDB for data extraction, analysis, and reporting.
• Knowledge of system integrations, including APIs, SFTP, and common data formats (CSV, XML, JSON).
• Basic understanding of Java/JavaScript to read logs and interpret system behavior.
• Familiarity with enterprise platforms, product modules, and system architectures; experience with ERP, financial, or procurement systems (e.g., Oracle, PeopleSoft) is an advantage.
• Strong analytical and troubleshooting skills, with the ability to perform root cause analysis across data, configuration, and application issues.

• Bachelor’s degree in Business, Finance, Computer Science, or a related field; equivalent practical experience will be considered.
• 3–5 years of experience implementing or supporting business SaaS applications (e.g., Accounting, ERP, Retail systems).
• Prior experience as an Account Manager, Business Analyst, or Technical Consultant within a SaaS environment.
• Working knowledge of SQL queries, JavaScript, and Microsoft Office tools (Word, Excel, PowerPoint).
• Familiarity with project and issue tracking tools such as Jira and Smartsheet.
• Exposure to e‑procurement platforms or processes is an added advantage.
• Strong communication and interpersonal skills, with high attention to detail.
• Ability to engage directly with C‑level executives and maintain professional, long‑term business relationships.

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