Remote Care Operations (Sr. Site Reliability Engineer)

St. Jude Medical; Remote; MYR 80,000 - 120,000; Full time

Job summary

A global medical technology company based in Penang is seeking a skilled Senior Site Reliability Engineer to ensure the smooth release of applications and manage production environments. The role requires a Bachelor's Degree in a relevant field and 5-6 years of experience in IT or software development. Candidates should have a solid understanding of modern cloud architectures and be capable of problem-solving in a fast-paced environment. Strong communication skills and the ability to work with diverse cross-functional teams are essential.

Qualifications

• 5-6 years working experience in a computer engineering, software development or IT environment.
• Familiarity with database, operating systems, or middleware system.
• Good understanding of cloud computing and microservices.

Responsibilities

• Coordinate software deployments into various environments.
• Monitor and support production environment.
• Lead incident response efforts and troubleshoot complex issues.

Skills

Problem-solving

Communication skills

Software programming

Operational efficiency

Multi-tasking

Education

Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines

Job description

Remote Care Operations (Sr. Site Reliability Engineer)

• Coordinates software and application deployments into various environments and ensure smooth release processes.
• Monitors and supports production environment.
• Manage and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Swiftly familiarize with our system architecture, team dynamics and department operational activities to provide on-hands support.
• Works with developers and systems engineering to identify potential operational issues with software and workflows before production release.
• Develop and manage monitoring systems to ensure high availability and performance.
• Design, implement, and maintain automation solutions to improve operational efficiency.
• Manage access provisioning and enforce security best practices.
• Lead incident response efforts, troubleshoot complex issues, and drive root cause analysis.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• Communicates well and be able to provide guidance to more junior engineers once fully trained and on-board.

Job Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines.
• Preferable to have at least 5-6 years working experience in a computer engineering, software development or IT environment and familiar with database, operating systems or middleware system.
• Good understanding of software programming, software development, software releases, database management, networking concepts, cybersecurity, and cloud computing.
• A good understanding of modern, cloud centric architectures and microservices provides an advantage.
• Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US & EU teams as well as guide junior engineers, and a sense of ownership and drive.
• Ability to handle multiple assignment and perform in a diverse cross-functional team environment.