Remote Technical Account Manager for Enterprise SaaS

PERSOL; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading tech solutions provider is seeking a Technical Account Manager to serve as the primary technical point of contact for assigned customers, including enterprise accounts. Responsibilities include managing technical health, coordinating customer issues, and analyzing system performance. The ideal candidate should possess strong SQL skills and a background in supporting SaaS applications. This position offers fully remote work options with a renewable contract.

Benefits

Opportunities working with global team

Fully WFH

Renewable Contract

Qualifications

• 3-5 years of experience implementing or supporting SaaS applications.
• Prior experience as an Account Manager or Technical Consultant.
• Ability to engage with C-level executives.

Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Manage and coordinate customer issues and escalations.
• Analyze customer data and system behavior to diagnose issues.

Skills

Strong SQL skills

Knowledge of system integrations

Analytical and troubleshooting skills

Basic understanding of Java/JavaScript

Strong communication skills

Education

Bachelor’s degree in Business, Finance, or Computer Science

Tools

SQL

JavaScript

Jira

Microsoft Office

Job description

A leading tech solutions provider is seeking a Technical Account Manager to serve as the primary technical point of contact for assigned customers, including enterprise accounts. Responsibilities include managing technical health, coordinating customer issues, and analyzing system performance. The ideal candidate should possess strong SQL skills and a background in supporting SaaS applications. This position offers fully remote work options with a renewable contract.