Technical Account Manager | WFH (ID:683838)

PERSOL; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading tech solutions provider is seeking a Technical Account Manager to serve as the primary technical point of contact for assigned customers, including enterprise accounts. Responsibilities include managing technical health, coordinating customer issues, and analyzing system performance. The ideal candidate should possess strong SQL skills and a background in supporting SaaS applications. This position offers fully remote work options with a renewable contract.

Benefits

Opportunities working with global team

Fully WFH

Renewable Contract

Qualifications

• 3-5 years of experience implementing or supporting SaaS applications.
• Prior experience as an Account Manager or Technical Consultant.
• Ability to engage with C-level executives.

Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Manage and coordinate customer issues and escalations.
• Analyze customer data and system behavior to diagnose issues.

Skills

Strong SQL skills

Knowledge of system integrations

Analytical and troubleshooting skills

Basic understanding of Java/JavaScript

Strong communication skills

Education

Bachelor’s degree in Business, Finance, or Computer Science

Tools

SQL

JavaScript

Jira

Microsoft Office

Job description

Technical Account Manager | WFH (ID:683838)

Serve as the primary technical point of contact for assigned customers, including large and enterprise accounts, ensuring system stability, customer satisfaction, and value realization.

Own the post‑implementation technical health customers, supporting them from onboarding through steady‑state operations.

Manage and coordinate customer issues and escalations, working closely with internal and external stakeholders to resolve complex technical challenges.

Act as the key liaison between customers and internal teams (Technical, Product, Support), ensuring clear communication and timely resolution.

Monitor system performance and usage, proactively identifying risks and improvement opportunities.

Analyze customer data and system behavior to diagnose issues and recommend corrective actions.

Job Highlights

• Opportunities working with global team
• Fully WFH
• Renewable Contract

Job Responsibilities

• Serve as the primary technical point of contact for assigned customers, including large and enterprise accounts, ensuring system stability, customer satisfaction, and value realization.
• Own the post‑implementation technical health of customers, supporting them from onboarding through steady‑state operations.
• Manage and coordinate customer issues and escalations, working closely with internal and external stakeholders to resolve complex technical challenges.
• Act as the key liaison between customers and internal teams (Technical, Product, Support), ensuring clear communication and timely resolution.
• Monitor system performance and usage, proactively identifying risks and improvement opportunities.
• Analyze customer data and system behavior to diagnose issues and recommend corrective actions.

Key Skills & Technical Requirements

• Strong SQL skills with hands‑on experience in Oracle and DynamoDB for data extraction, analysis, and reporting.
• Knowledge of system integrations, including APIs, SFTP, and common data formats (CSV, XML, JSON).
• Basic understanding of Java/JavaScript to read logs and interpret system behavior.
• Familiarity with enterprise platforms, product modules, and system architectures; experience with ERP, financial, or procurement systems (e.g., Oracle, PeopleSoft) is an advantage.
• Strong analytical and troubleshooting skills, with the ability to perform root cause analysis across data, configuration, and application issues.

Job Requirements

• Bachelor’s degree in Business, Finance, Computer Science, or a related field; equivalent practical experience will be considered.
• 3–5 years of experience implementing or supporting business SaaS applications (e.g., Accounting, ERP, Retail systems).
• Prior experience as an Account Manager, Business Analyst, or Technical Consultant within a SaaS environment.
• Working knowledge of SQL queries, JavaScript, and Microsoft Office tools (Word, Excel, PowerPoint).
• Familiarity with project and issue tracking tools such as Jira and Smartsheet.
• Exposure to e‑procurement platforms or processes is an added advantage.
• Strong communication and interpersonal skills, with high attention to detail.
• Ability to engage directly with C‑level executives and maintain professional, long‑term business relationships.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.