Crypto Chat Support Specialist — Remote & Multilingual

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global Support-as-a-Service provider is seeking a Chat Support Consultant in Kuala Lumpur. The ideal candidate is a native Korean speaker with strong English skills and experience in live chat support, particularly in the crypto or financial services sectors. Responsibilities include delivering exceptional customer support, building relationships, and staying updated on trading platforms. This role offers flexible remote work and various benefits including compensation in USD and rewards for referrals.

Benefits

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Internal health policy

Responsive leadership

Greenhouse conditions for self-development

Qualifications

• 6-12 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem-solving skills.
• Positive, proactive and responsible attitude.

Responsibilities

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Provide valid, accurate information and solutions to customer requests.

Skills

Native Korean speaker

C1 level English skills

Live chat support experience

Analytical skills

Problem-solving skills

CRM experience in Salesforce

Job description

A global Support-as-a-Service provider is seeking a Chat Support Consultant in Kuala Lumpur. The ideal candidate is a native Korean speaker with strong English skills and experience in live chat support, particularly in the crypto or financial services sectors. Responsibilities include delivering exceptional customer support, building relationships, and staying updated on trading platforms. This role offers flexible remote work and various benefits including compensation in USD and rewards for referrals.