It Technician jobs in Malaysia
Application Engineer (Technical Support)
Hunters International Sdn Bhd
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Scicom MSC Berhad
Senior Engineer, Technical Support & Transition Management (Kuala Lumpur)
UEM Edgenta Berhad
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Tungsten Automation
Job Opportunity – General Helper cum Deck Foreman
EP Group of Companies
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Hirehub Management Sdn. Bhd.
Technical Support Engineer/ Product Testing Engineer
Talent Recruit
Technical Support Engineer
Job summary
A dynamic tech company in Kuala Lumpur is seeking a Technical Support Engineer to provide client support and optimize operations. The role requires a minimum of 3 years experience in a technical support environment, preferably within fintech. A hybrid working model is available, requiring office attendance 2-3 days a week. Ideal candidates should have strong analytical and problem-solving skills, and be familiar with cloud technologies.
Qualifications
- Minimum 3 years of experience in a technical support organization.
- Familiarity with logging and database query tools.
- Excellent verbal and written English communication skills.
Responsibilities
- Provide technical support and updates via phone, email, or message.
- Track customer interactions and update case details in Jira.
- Set up log monitoring and investigate triggered alarms.
Skills
Tools
We are seeking a Technical Support Engineer to join our client's dynamic team. This is a hybrid position based in Kuala Lumpur, you will required to go to the office 2-3 days a week.
Key Responsibilities:
- Provide technical support and regular updates via phone, email, or message to clients.
- Keep track of all customer interactions and update case details in the Jira ticketing system.
- Set up log monitoring and investigate when the alarm is triggered.
- Collect data from logs or databases for reporting and statistical analysis.
- Compile information from various sources, such as logs and dashboards.
- Escalate unresolved cases to the Product Development Team.
- Assist internal stakeholders with regular operation work.
- Optimise and improve technical support operations in collaboration with Presales, Operations, and Customer Success.
- Document technical solutions and knowledge base articles for future reference.
- Act as one of the gatekeepers for feature releases. Participate in User.
- Acceptance Test (UAT) to ensure a smooth transition from the development team to the operations team
Key Requirements:
- Min. 3 years of experience in a technical support organization, ideally in fintech, financial services, or any regulated environment.
- Familiarity with tracing and resolving issues using logging, DB query, and other support tools.
- Familiarity with API and using Postman.
- Experience working on cloud-based technologies associated with Azure / AWS / GCP.
- Sound knowledge of service desk operations.
- Willing to be on standby and on-call when required.
- Strong analytical skills, detail-oriented, and solid problem-solving abilities.
- Empathetic and level-headed to own and solve problems end-to-end to customer satisfaction.
- Excellent verbal and written English communication skills.
- Ability to work independently and as a reliable team player.
- Familiarity with QA and modern software development knowledge is a plus.
- Experience working in a globally distributed start-up or high-growth environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.