Technical Support Engineer/ Product Testing Engineer

Talent Recruit; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology manufacturing firm is seeking a Technical Support Engineer/Product Testing Engineer in Kulai, Johor. The role involves troubleshooting network problems for software, assisting customers with issues, and testing problems in a lab. Candidates should have a Degree in Engineering or Computer Science, a minimum of 1-year experience in product testing, and be bilingual in English and Chinese. Competitive salary and opportunities for growth are offered.

Qualifications

• Minimum 1-year working experience in product testing in the electronics industry.
• Expertise in troubleshooting networking protocols in WLAN technologies.
• Willing to be based in Kulai, Johor.

Responsibilities

• Responsible for troubleshooting network problems for the software development team.
• Works directly with customers to resolve hardware, software, licensing issues.
• Investigates and tests customer problems in a lab environment.

Skills

Bilingual in English and Chinese

Strong communication skills (written and verbal)

Knowledge of different network operating system implementations

Education

Degree / Diploma in Electrical / Electronic Engineering / Computer Science

Job description

Technical Support Engineer/ Product Testing Engineer

Job Openings Technical Support Engineer/ Product Testing Engineer

About the job Technical Support Engineer/ Product Testing Engineer

Company Background

We are representing our client, a subsidiary of SGX mainboard listed company, specializing in manufacturing of high performance wireless equipment. Their activities include calibration, testing, SMT and box build.

Currently they are in the lookout for a Technical Support Engineer/Product Testing Engineer to be based in Kulai, Johor.

Overall Responsibility

Responsible for troubleshooting network problems for the software development team for their released software.

Key areas of responsibility

• Works directly with customers to resolve hardware, software, licensing issues.
• Assists customers with reported product failure, taking actions to resolve issues.
• Investigates and tests customer problems in a lab environment with hardware and software.
• Stays current on networking technologies and new product offerings.

Skills and attributes

• Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
• Bilingual in English and Chinese (to communicate with Chinese customers).
• Strong communication skills (written and verbal).
• Knowledge of different network operating system implementations and installations

Experience requirement

• Expertise in troubleshooting networking protocols in WLAN technologies - 802.11, 802.11n, 802.11ac and 802.11ax
• Minimum 1-year working experience in product testing in the electronics industry.
• Willing to based in Kulai, Johor.

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