Application Engineer (Technical Support)

Hunters International Sdn Bhd; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technical solutions provider in Malaysia is seeking an Application Engineer (Technical Support) to provide expert pre and post-sales technical support for their Component Test products. Candidates should possess strong communication skills and be proficient in both English and Mandarin, with at least 8 years of experience in test and measurement instrumentation. Competitive remuneration of MYR 7,500 - MYR 12,000 is offered.

Qualifications

• Typically, 8+ years experience in using Test & Measurement instrumentation for Component Test.
• Ability to discuss and explain complex issues remotely.
• Requires in-depth technical knowledge and experience in job.

Responsibilities

• Provides pre and post-sales technical support including measurement and application.
• Resolves technical inquiries via remote channels like phone and email.
• Delivers technical expertise for solution implementation and start-up assistance.

Skills

Proficiency in English

Proficiency in Mandarin

Strong communication skills

Customer-first mindset

Education

Bachelors/Master/Dr. Degree in Electronics Engineering

Tools

Vector Network Analyzer

PLTS

Impedance tester

Job description

Application Engineer (Technical Support)

About the job Application Engineer (Technical Support)

Responsibilities

• As an expert of the client's Component Test products or solution, provides responsive and in-depth pre and post-sales technical support including measurement, application, configuration etc. Application includes active/passive component test, compliance test and impedance analysis etc.
• Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc.
• Research on solution by replicating customer's issue in lab, proactively works with R&D by providing customer insights etc.
• Delivers technical expertise via a remote channel for solution implementation and start-up assistance to the customer based on Client's Test and Measurement products and services.
• Qualify and refer hardware, software and services sales opportunities to the right Sales teams.
• Contribute technical articles to the Client's Knowledge Base.

Qualifications

• Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
• Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.
• Typically, 8+ Year Experience in using Test & Measurement instrumentation for Component Test. e.g. Vector Network Analyzer, PLTS, impedance tester, etc. Well understand on microwave component test, compliance test, impedance analysis, etc.
• Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.
• Possess a customer-first mindset with the passion to serve customers.
• Requires in-depth technical knowledge and experience in job and ability to work independently.
• Be able to handle multi-task and work under pressure.

Remuneration

MYR 7,500 - MYR 12,000

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