Technical Support Engineer — ITIL & Customer Excellence

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a technical support specialist to assist customers with troubleshooting and resolving IT-related issues. The ideal candidate will have a degree in IT or related fields, strong communication skills in English and Thai, and a proactive approach to problem-solving. Salary package ranges from RM 3,500 to RM 4,500 with additional benefits including housing allowance and annual leave.

Benefits

Attractive Salary

Housing Allowance

Performance bonus

Annual Leave

Medical insurance

Qualifications

• Strong communication skills in English and Thai.
• Ability to prioritize tasks in a dynamic environment.
• Self-motivated and shows initiative.

Responsibilities

• Assist customers and engineers in diagnosing problems.
• Identify defective hardware or software products.
• Monitor and track issues to ensure resolution.
• Provide support via various communication methods.

Skills

Troubleshooting Client solutions

Effective communication in English

Customer service skills

Ability to learn new technology

Structured Troubleshooting Techniques

Education

Degree in IT, Computer Science or Engineering

Tools

Windows Operating Systems

MS Products

Job description

A leading service provider in Kuala Lumpur is seeking a technical support specialist to assist customers with troubleshooting and resolving IT-related issues. The ideal candidate will have a degree in IT or related fields, strong communication skills in English and Thai, and a proactive approach to problem-solving. Salary package ranges from RM 3,500 to RM 4,500 with additional benefits including housing allowance and annual leave.