Customer Service Officer (Southern)

Solarvest; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading solar energy firm in Johor Bahru is seeking a candidate to enhance customer relationships and perform daily monitoring of solar PV systems. The successful applicant will have a diploma or bachelor's degree, strong communication skills in multiple languages, and proficiency in Microsoft Office. You will address customer inquiries, prepare quotations, and submit reports. The role demands a service-oriented attitude and the ability to manage multiple tasks effectively.

Qualifications

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma or Bachelor's.
• Required language(s): Bahasa Malaysia, English; Mandarin is an advantage.
• Computer literate with good knowledge of Microsoft Office.

Responsibilities

• Address customer enquiries promptly and professionally.
• Monitor and analyze the performance of solar PV systems.
• Build and maintain long-term business relationships with customers.

Skills

Strong communication skills

Customer service orientation

Self-motivated

Team player

Computer literacy

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Job description

• Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation
• Monitor and analyze the performance of solar PV systems on daily basis
• Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution
• Maintain existing customer relationships to ensure continued business with the company
• Prepare quotations and follow up with customers for their acceptance
• Prepare monthly performance report of the solar system to customers
• Engage with client and technical team together to resolve customer's project issue
• Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans
• Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes
• Build and maintain long term business relationship with new and existing customers
• Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy
• Demonstrate flexibility and adaptability in responding to changing business needs and priorities
• Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's
• Degree/Post Graduate Diploma in any field (Engineering field is an added advantage)
• Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)
• Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills
• Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people
• Team player, self-motivated to learn, effective communicator, and patient
• Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously