Marketplace Operations Executive

ZALORA Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online fashion destination in Kuala Lumpur is seeking a detail-oriented Operations Coordinator. This role involves managing daily operations, tracking seller performance, and coordinating with various teams. Ideal candidates should have a degree in Business or related majors and some experience in operations roles. A passion for continuous improvement and strong communication skills are essential. The company offers a dynamic work environment with opportunities for growth.

Benefits

Flexibility woven into your lifestyle

Team-fueled culture

Career growth aligned to personal needs

Qualifications

• 1-2 years working experience in an operations role within e-commerce or related fields.
• Fresh graduates are welcomed to apply.
• Passion for operations and continuous process improvement.

Responsibilities

• Support in the daily operations related to fulfillment and charges.
• Coordinate with internal teams to resolve operational issues.
• Track and evaluate seller operational performance.

Skills

Excellent communication and interpersonal skills

Good knowledge of Microsoft Excel / Google Sheets

Detail-oriented with strong organizational and time management skills

Eager to learn, can-do attitude

Education

Bachelor's Degree in Business Administration or related major

Job description

Overview

ZALORA is looking for a detail-oriented and proactive person with an interest in fashion and operations management to join our team based in Kuala Lumpur. This role will be part of the Marketplace Operations team, managing the business operations of high-profile brands in ZALORA Marketplace across regions. The role involves assisting with seller performance evaluations and identifying areas for cost-saving opportunities while ensuring alignment with business goals and compliance standards.

Responsibilities

• Support in the daily operations related to fulfillment and charges
• Coordinate with internal teams (e.g. Commercial, Logistic, Customer Service, Tech) to resolve operational issues and streamline processes
• Track and evaluate seller operational performance
• Assist with regular reporting and performance reviews to ensure seller KPIs are being met
• Identify opportunities for process automation and implement solutions to reduce manual tasks

Requirements

• Bachelor\'s Degree in Business Administration, Operations Management, Data Analytics / Business Analytics, or other related major
• 1-2 years working experience in an operations role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms (fresh graduates are welcomed to apply)
• Excellent communication and interpersonal skills
• Good knowledge of Microsoft Excel / Google Sheets
• Detail-oriented with strong organizational and time management skills
• Have passion for operations and continuous process improvement
• Eager to learn, can-do attitude, comfortable working in a multicultural, fast-paced, dynamic environment

Why join ZALORA

• An exciting platform to make your success story
• Have the utmost care for your mental and physical well-being
• Flexibility woven into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Follow us on social channels to learn more about us and our career opportunities.

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong. ZALORA is part of Global Fashion Group, the world\'s leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.