Customer Service Officer

Hispanic Alliance for Career Enhancement; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading risk management company in Kuala Lumpur is seeking a Customer Service Officer to join their Call Centre team. You will handle inbound and outbound calls for emergency assistance, manage travel claims, and provide support for motor insurance claims. Strong communication skills, including proficiency in Mandarin, are required. This role requires commitment to a rotational shift schedule and offers a supportive work environment with opportunities for professional growth.

Benefits

Supportive and inclusive work environment

Opportunities for professional growth

Comprehensive benefits for well-being

Qualifications

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
• Willingness to work on a rotating shift schedule.

Responsibilities

• Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance.
• Manage inbound calls for Travel Claims enquiries.
• Assist customers from Singapore & Hong Kong with Mobile Claims.
• Address customer inquiries and feedback regarding our services.
• Provide motor insurance claim support.
• Complete call logs and update our operating system.
• Commit to a rotational shift schedule.

Skills

Proficiency in computer skills

Strong time management abilities

Excellent communication skills

Ability to communicate in Mandarin

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Customer Service Officer

Customer Service Officer (Call Centre)

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there’s a place for you here.

Responsibilities

• Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
• Travel Claims: Manage inbound calls for Travel Claims enquiries.
• Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
• Customer Support: Address customer inquiries and feedback regarding our services.
• Insurance Claims: Provide motor insurance claim support in line with guidelines.
• Administrative Tasks: Complete call logs and update our operating system.
• Flexibility: Commit to a rotational shift schedule.
• Additional Duties: Occasionally take on other ad-hoc tasks assigned.

To Succeed in This Role, You Should Have:

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Ability to communicate in Mandarin to assist Chinese-speaking customers; proficiency in other dialects is a plus.
• Willingness to work on a rotating shift schedule.

What We Offer:

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits for your well-being.

Please note: This position requires working in shifts.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com