Web App Support Specialist - Hybrid, Flexible Hours

EcoVadis Inc; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global sustainability leader in Kuala Lumpur is seeking Web Application and Salesforce Support Specialists to provide high-quality support for customers and internal users. Candidates should have relevant experience in web applications, strong communication skills, and a passion for customer service. This hybrid role requires collaboration with a global team to enhance sustainability practices. Competitive benefits are offered including flexible working hours and wellness support.

Benefits

Flexible working hours

Wellness allowance

Medical Aid coverage

Learning and development opportunities

Employee recognition program

Qualifications

• Approximately +2 years working experience in Web Application Support.
• Experience in Azure .Net environment preferred.
• Understanding of software development life cycle is a plus.

Responsibilities

• Provide immediate assistance on issues triggered by users.
• Troubleshoot reported issues and diagnose bugs.
• Collaborate with users and developers to solve issues.

Skills

Fluent written and spoken English

Customer service skills

Problem-solving skills

Ability to prioritize

Team player

SQL knowledge

C#.Net programming knowledge

Salesforce expertise

Experience with ITSM tools

Education

Master or Engineer in Computer Science or relevant degree

Tools

Azure DevOps

Visual Studio

SQL Server

Job description

A global sustainability leader in Kuala Lumpur is seeking Web Application and Salesforce Support Specialists to provide high-quality support for customers and internal users. Candidates should have relevant experience in web applications, strong communication skills, and a passion for customer service. This hybrid role requires collaboration with a global team to enhance sustainability practices. Competitive benefits are offered including flexible working hours and wellness support.