Customer Service Representative (Mandarin / Cantonese)

ENVO BPO SERVICES SDN BHD; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Petaling Jaya is looking for a customer service representative to assist callers with their inquiries and provide support using Mandarin or Cantonese. Candidates should have at least 1 year of customer service experience and possess excellent communication skills. This role involves handling bookings and maintaining professionalism in all interactions.

Qualifications

• At least 1 year of Customer Service experience, preferably in a Call Centre.
• Fluent in Cantonese / Mandarin & English (Read, Speak & Write).
• Computer literate and able to multitask in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle customer enquiries, feedback, and complaints through calls and emails.
• Provide accurate information about our products and services.
• Assist customers with bookings, appointments, and general support.
• Record and update booking details accurately in the system.
• Maintain a high standard of professionalism and empathy in every interaction.

Skills

Customer Service

Verbal Communication Skills

Problem Solving

Customer Relationship Management (CRM) Software

Job description

This job is all about helping customers with their questions and concerns over the phone and email. You might like this job because you’ll get to assist people while using your Mandarin or Cantonese skills, providing support and accurate information with care!

• Handle customer enquiries, feedback, and complaints through calls and emails.
  
• Provide accurate information about our products and services.
  
• Assist customers with bookings, appointments, and general support.
  
• Record and update booking details accurately in the system.
  
• Maintain a high standard of professionalism and empathy in every interaction.

Job Requirements

• At least 1 year of Customer Service experience (Call Centre experience is an advantage).
  
• Able to communicate fluently in Cantonese / Mandarin & English (Read, Speak & Write).
  
• Computer literate and able to multitask in a fast-paced environment.
  
• Excellent communication and problem-solving skills.

Skills

Customer Service

Verbal Communication Skills

Problem Solving

Customer Relationship Management (CRM) Software