Customer Service jobs in United Kingdom

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Location: Petaling Jaya, Selangor, MY
Company: Nestle Malaysia
Full-time
Bachelor’s Degree
4+ years of experience

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for an Ecommerce executive, to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with the Customer. To build Nestle’s reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship.

1. Develop, agree and implement the annual account development plan / JBP for required categories.
2. Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process. Ensure all eCommerce initiatives are tracked, measured, and reported on.
3. Utilize analytics to formulate plans and develop strategies to generate demand and acquire, retain and utilize knowledge of differences in retailer website technical capabilities and business processes and customize recommendations to maximize sales.
4. Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
5. Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
6. Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
7. Follow identified best-practices and processes to improve product presence on eCommerce websites & work together with category and brand teams to develop best practice eCommerce content guidelines within the global framework.
8. Manage and develop customer network & expand presence in all potential eCommerce platforms (bricks & mortar, pureplay & brand.com) to increase new sales opportunity.

• University Degree level or graduate caliber.
• Minimum 4 years of commercial experience, preferably with good knowledge of Nestlé, retailing and retail customers. Experience with CDT background will be an added advantage.