Head of National Retail Operations & Store Excellence

Hunters International Sdn Bhd; Subang Jaya; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading convenience store chain in Malaysia is seeking a Head of Operations to oversee daily retail store operations and implement growth strategies. The ideal candidate will have a minimum of 5 years of experience in the Retail/F&B industry, strong leadership skills, and the ability to enhance customer service training programs. This role offers a competitive salary ranging from RM 15,000 to RM 17,000 based on experience.

Qualifications

• Minimum 5 years of Retail/F&B industry experience.
• Specialized in F&B restaurant/service industry is an added advantage.
• Highly proficient in developing customer service training programs.

Responsibilities

• Responsible for nationwide day to day retail store operations.
• Develop and implement overall operation strategy and policies.
• Conduct regular store visits and analyze monthly store P&L report.

Skills

Retail/F&B industry experience

Leadership qualities

Customer service training expertise

Job description

A leading convenience store chain in Malaysia is seeking a Head of Operations to oversee daily retail store operations and implement growth strategies. The ideal candidate will have a minimum of 5 years of experience in the Retail/F&B industry, strong leadership skills, and the ability to enhance customer service training programs. This role offers a competitive salary ranging from RM 15,000 to RM 17,000 based on experience.