Customer Service Executive

Wealth Mastery Academy (WMA); Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial education academy in Petaling Jaya is seeking a Customer Support Representative to assist customers with inquiries and provide after-sales support. The ideal candidate is fluent in Mandarin and has strong communication and problem-solving skills. This role includes coordinating events and maintaining customer satisfaction. The company offers a great remuneration package with commissions and various employee benefits.

Benefits

Great remuneration package

Commissions, bonuses, and increments

Apple MacBooks for everyone

Coffee machines provided

Snacks during high-tea time

Continuous learning opportunities

Qualifications

• Fluent in Mandarin (speaking, reading, and writing).
• Strong communication, problem-solving, and follow-up skills.
• Service-oriented, patient, and responsible.
• Able to work as part of a team and support event operations when required.
• Willing to work on alternative Saturdays.

Responsibilities

• Handle customer inquiries via call, WhatsApp, or email.
• Provide after-sales service and support to course participants.
• Assist in company events, roadshows, and courses.
• Coordinate with internal teams for course registration and scheduling.
• Maintain accurate customer records and ensure high satisfaction.

Skills

Communication

Customer Service

Job description

This job is all about helping customers with their questions and making sure they’re happy after their courses. You might like this job because you’ll get to communicate in various ways and assist in exciting events while keeping things organized!

• Handle customer inquiries via call, WhatsApp, or email in a professional manner.
• Provide after-sales service and support to course participants.
• Assist in company events, roadshows, and course when needed.
• Coordinate with internal teams for course registration and scheduling.
• Maintain accurate customer records and ensure high satisfaction.

Job Requirements

• Fluent in Mandarin(speaking, reading, and writing).
• Strong communication, problem-solving, and follow-up skills.
• Service-oriented, patient, and responsible.
• Able to work as part of a team and support event operations when required.
• Willing to work on alternative Saturday.
• Support event when needed.

Skills

Communication

Customer Service

Company Benefits

Great Remuneration Package

We prepare commissions, bonuses, and increments for those high-performing employees. You will get the rewards if you achieve company targets!

Apple MacBooks for Everyone

We give portability and convenient office tools to help every employee work smoothly.

Yes! We may serve some delicious snacks during the high-tea time.

Coffee machines are provided in the office, you can make the preference of your coffee (free) anytime just like a cafe barista, isn't it fun?

Good Foods Nearby

Our KL office is situated 1km from MidValley and near our Penang office you can find Zus Coffee, Family Mart and many more！

We value the growth of employees, so we support continuous learning in developing your skills and ability here!

Wealth Mastery Academy (WMA) empowers individuals with practical financial education and skills not taught in schools. We provide hands-on, actionable training designed to help people create multiple income streams. Through a strong network of expert trainers and industry specialists, we bring the best market opportunities to our learners.VisionTo be a global leader in wealth mastery education and...