Customer Service jobs in Malaysia

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

1. Ensure all paperwork is in order and complies with company policies.
2. Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form IATA & IMDG, and Pre-alert to Customers.
3. Manage import and export procedures.
4. Handle customs requirements and documentation such as ZB1, ZB2, K8, K2 & K1.
5. Liaise and communicate with port management, including requesting CMR (Container Movement Request).
6. Communicate with customers and clients, resolving any complaints.
7. Coordinate with customer order management on order fulfillment and related issues.
8. Liaise with customers, transporters, shipping lines, air freight, ocean freight, and freight forwarders.
9. Monitor and coordinate transportation and trucking to ensure timeliness.
10. Maintain meticulous records of shipment information.
11. Perform data entry and other related assignments.

• Minimum SPM / Diploma / Degree holder.
• Preferably 1-2 years of relevant experience in freight forwarding.
• Proficient in MS Word, Excel, and PowerPoint; knowledge of SAP is an advantage.
• Good communication skills in English and Bahasa Malaysia, with strong customer service skills.
• IATA DG certification is an advantage.
• Ability to manage time effectively to meet deadlines and multitask.
• Capable of working under stress and adapting to change.
• Self-initiated, team-oriented individual.

• Commitment to continuous training and development.
• Competitive wages, comprehensive benefits, and reward systems.
• Work-life balance with generous vacation and leave policies.
• Opportunities to work internationally.
• Comprehensive insurance including hospitalization, personal accident, and life coverage.

To be considered for this position, you must have valid rights to work and live in Malaysia.