Digital Media Operator

Two95 International Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A media production company in Kuala Lumpur seeks an experienced professional for Digital Media ingestion. Responsibilities include processing client orders, ensuring high-quality ingestion, and maintaining operational efficiency. The ideal candidate has at least 3 years of experience in production or related fields, along with good knowledge of Adobe software and broadcast formats. This role requires strong communication and organizational skills.

Qualifications

• Minimum of 3 years experience in Ingest/Post production services.
• Background in advertising or media AV support preferred.
• Good knowledge of digital file formats and codecs.

Responsibilities

• Ensure clients' orders and material are processed for ingest.
• Ingest material efficiently to maintain high productivity.
• Communicate any problems effectively and in a timely manner.

Skills

Ingesting material

Communication skills

Broadcast engineering

Video editing

Adobe Premiere

Digital/Social Formats

Transcoding techniques

Tools

Adobe After Effects

Adobe Audition

Job description

Your Responsibilities

Digital Media

• To ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
• Ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
• FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
• To ensure client’s orders and material are processed ready for ingest
• To constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
• To communicate any problems/issues effectively and in a timely manner
• Fixing and Creating broadcast compliant files for delivery using post production tools
• To constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
• Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

Operational Efficiency

• Ensure low error rate – Check material is available for ingestion within SLA
• Always work efficiently and effectively, using correct workflow and work procedures
• Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
• In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
• Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
• Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
• Use all the technical tools efficiently and consistently and maintain an organized, structured and repeatable workflow
• Follow Ingest Standard Operating Procedures
• Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
• Ensuring that you maintain a customer-focused orientation at all times.

Documentation

• Issue a QC report for each clock on each order.
• Assist in creating and maintaining checklists and SOP's
• File a fault report for any software or hardware deficiency
• Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the above Be a part of a scheduled shift rotation
• Assignments as required and relevant by Management
• Achieve the KPIs

Skills & Experience Needed

Ideally you would currently be working in production, broadcast engineering, video editing or related industries

• A minimum of 3 years experience in Ingest/ Post production services.
• A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage
• Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
• Good knowledge of broadcast file formats; MXF, MOV etc.
• Good knowledge of Adobe Premiere
• Basic understanding of Adobe Audition and audio editing software
• Good knowledge of Transcoders and File creation techniques
• Good Understanding of Containers, codecs and encoding techniques

Optional:

• Good knowledge of After Effects, Photoshop
• Editing toolkits, updating graphics, text layers
• Good knowledge of Adobe ecosystem

Candidates must be eligible to work and live in the country of employment.