Customer Experience Executive (Customer Service) - remote/WFH

Ksisters; Johor Bahru; Remote; MYR 100,000 - 150,000; Full time

Job summary

A K-Beauty and lifestyle company is seeking a customer service representative in Johor Bahru. The ideal candidate should be independent, proactive, and a fast learner, handling inquiries via phone, email, and social media. This role involves ensuring customer satisfaction, managing after-sales services, and collaborating with various departments for smooth operations. Familiarity with tools such as Zendesk and Shopify is advantageous.

Qualifications

• Attend to customers' enquiries through phone call, email, and social media platforms.
• Follow-up on all customer requests for high-level service.
• Assist with after-sales service issues and manage customer complaints.

Responsibilities

• Ensure customer satisfaction by handling inquiries and overseeing smooth operations.
• Collaborate with departments for service recovery and custom orders.
• Liaise with courier partners for smooth delivery.

Skills

Independent and proactive

Fast learner

Clear communication

Strong collaboration

Familiarity with Zendesk

Familiarity with Shopify

Familiarity with TikTok

Familiarity with Shopee

Job description

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customer inquiries.

The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences.

Requirements

• Attend to customers' enquiries through phone call, email, social media platforms
• Familiarity with Zendesk, Shopify, TikTok, and Shopee is a big plus
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Assist customers with after-sales service issues, e.g., handle sales orders and exchanges/returns by collaborating with other departments, manage customer complaints, and initialize service recovery
• Assist customers with Shopify custom orders
• Provide customer service insights to the Ksisters' team, e.g., customer suggestions/feedback, product restock
• Liaise with our courier partners to ensure smooth delivery
• Liaise with our stockist or partners on product delivery, etc.
• Handle any other ad hoc duties as designated