Bilingual Gaming Tech Support Specialist

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support services provider in Kuala Lumpur is looking for a Customer Support Representative. The role involves providing bilingual support, resolving technical issues, and delivering excellent customer service. Ideal candidates should have a strong interest in gaming and be able to understand customers' perspectives. Fresh graduates are welcome to apply. This position requires working on weekends and public holidays.

Qualifications

• Strong in both written and spoken English and Mandarin.
• Ability to handle customer queries and technical issues efficiently.
• Capable of performing under pressure in a fast-paced environment.

Responsibilities

• Provide customer support via email, chat, and social media.
• Resolve technical issues for customers.
• Translate and report feedback in both Mandarin and English.

Skills

Customer service skills

Bilingual in Mandarin and English

Gaming knowledge

Problem-solving abilities

Job description

A customer support services provider in Kuala Lumpur is looking for a Customer Support Representative. The role involves providing bilingual support, resolving technical issues, and delivering excellent customer service. Ideal candidates should have a strong interest in gaming and be able to understand customers' perspectives. Fresh graduates are welcome to apply. This position requires working on weekends and public holidays.