Customer Support Executive ( Native Japanese / JLPT N1 Speaker)

Two95 International Inc.; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online shopping platform in Cyberjaya, Malaysia is seeking a Japanese Customer Support Executive. The role involves handling customer queries via chat, email, and calls in Japanese. Candidates should have JLPT N1 certification or be native Japanese speakers. This full-time position offers a competitive salary of RM 8,000 to RM 9,000, along with various allowances and benefits, including comprehensive medical coverage and employment visa support.

Benefits

RM 500 transportation allowance

Shift allowance for afternoon shifts

Comprehensive medical benefits

Maternity & paternity leave

1-week hotel accommodation upon arrival (for expats)

Qualifications

• Must handle queries via chat, email, and calls in Japanese.
• Professional communication and customer handling are required.
• Willingness to relocate to Malaysia.

Responsibilities

• Provide solutions and support for online shopping experiences.
• Work in rotational shifts to cater to global customers.

Skills

Fluent in Japanese

Customer service skills

Professional communication

Education

JLPT N1 certification or native Japanese speaker

Job description

Job description:

We’re Hiring: Japanese Customer Support Executives

Location: Cyberjaya, Malaysia

Employment Type: Full-time, Office-based

Industry: Online Shopping Platform

What You’ll Do

Handle customer queries via chat, email, and calls in Japanese (English not required)

Provide solutions and support related to online shopping experiences

Ensure high-quality and professional communication with customers

Work in rotational shifts to support global customers

Apply Now!

Send your updated CV to [e-mail] Or WhatsApp at 013-8074658

What We’re Looking For

JLPT N1 certification OR Native Japanese speaker

Open to all nationalities (visa sponsorship available)

Fresh graduates & experienced customer service professionals are welcome

Willingness to relocate to Malaysia

What We Offer

Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)

RM 500 transportation allowance

Shift allowance for afternoon shifts

Employment VISA & 1-way flight ticket reimbursement (for expats)

1-week hotel accommodation upon arrival (for expats)

Comprehensive medical benefits (in-patient & out-patient for self & family)

Maternity & paternity leave, annual leave, medical leave as per labor law

Optical & dental coverage