Customer Service jobs in Malaysia
Customer Service (Mandarin speaker) | logistics MNC | Bayan Lepas
Career Horizons
Logistics Handling Operations Operator Malaysia
American President Lines
Logistics Operations Manager Malaysia
American President Lines
Discover more opportunities than anywhere else. Find more jobs nowTeam Lead - Customer support (Call Operations - Cantonese Speaker)
Cognizant
Hiring Customer Success Specialists - Night shift only
Two95 International Inc.
Connect with headhunters to apply for similar jobsHiring Customer Success Specialists - Night shift only
Two95 International Inc.
Hiring Customer Success Specialists - Night shift only
Two95 International Inc.
Associate Customer Support (Mandarin)
Two95 International Inc.
Bilingual Customer Success Pro – Mandarin & English (Penang)
Two95 International Inc.
Agency Development Head (Johor Bahru)
Zurich Insurance Malaysia Berhad
Customer Service (Mandarin speaker) | logistics MNC | Bayan Lepas
Job summary
A leading company is seeking a dynamic Operations Support Specialist to enhance customer service delivery. This role involves managing vendor relations, ensuring service excellence, and collaborating with the sales team to strengthen customer relationships. Ideal candidates should possess strong customer service skills and experience in operational support, with a focus on data integrity and performance monitoring.
Qualifications
- Strong customer service and relationship management skills.
- Experience in handling vendor relations and operational support.
- Ability to monitor service performance and provide recommendations.
Responsibilities
- Ensure timely quotations and confirm bookings promptly.
- Support operations and sales in service delivery execution.
- Manage carrier/vendor relations to meet service levels.
Skills
– Ensure timely quotation is sent to the Customer and booking is confirmed & sent promptly.
– Support operations & Sales in executing service delivery.
– Manage carrier/vendor relations, including securing spot rates, equipment, space protections, priority haulage, and customs broker services to meet agreed service levels.
– Monitor timely resolution of issues/queries from the operations team and respond promptly to customer inquiries.
– Maintain data integrity across systems.
– Responsible for cross-selling/up-selling, customer retention, and follow-up on freight outstanding.
– Monitor, record, and report service performance, providing recommendations for improvement, whether for service wins or failures.
– Collaborate with the sales team to establish and strengthen customer relationships.
– Ensure service excellence and develop a best-in-class platform for customers/clients.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.