Field Service Engineer

Sperton Global AS; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking an International Customer Service Engineer based in Kuala Lumpur. The role involves the installation, training, and maintenance of vision inspection systems, while ensuring strong customer relationships. Candidates should have over 2 years of experience in technical service, preferably in machinery, and be fluent in Mandarin. This position requires good communication skills and proficiency in relevant software.

Qualifications

• Over 2 years of experience in similar technical service roles.
• Experience with inspection suppliers or printing machinery is a plus.
• Knowledge of mechanical and electrical systems.

Responsibilities

• Responsible for installation and commissioning of vision inspection systems.
• Handle machine maintenance and conduct troubleshooting.
• Visit customers for pre-sales evaluation and after-sales service.

Skills

Fluent in Mandarin

Good communication skills

Proficient with Microsoft Office

Basic knowledge of AutoCAD

Hardworking

Self-motivated

Team player

Education

Diploma or higher education in mechanical, IT, automation, or electrical engineering

Tools

Office software (Microsoft Office, WPS)

AutoCAD

Job description

International Customer Service Engineer

Job Scope

1. Responsible for installation, commissioning, training of vision inspection systems, and machine acceptance.
2. Visit customers frequently for pre-sales evaluation and after-sales service to enhance customer satisfaction and build strong relationships.
3. Handle machine maintenance and conduct troubleshooting to resolve technical issues.
4. Travel frequently across the country and occasionally overseas.

Qualifications

1. Over 2 years of experience in similar technical service roles. Experience with inspection suppliers or printing machinery is a plus.
2. Diploma or higher education, preferably in mechanical, IT, automation, or electrical engineering.
3. Fluent in Mandarin. Reside near Kuala Lumpur. Good communication skills, hardworking, self-motivated, and a team player.
4. Knowledge of mechanical and electrical systems; ability to read and create basic drawings.
5. Proficient with office software such as Microsoft Office and WPS; basic knowledge of AutoCAD.