Customer Success Specialists

Two95 International Inc.; Sabah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Georgetown, Penang is seeking a Customer Success Specialist. The role requires proficiency in Mandarin and English. Responsibilities include assisting customers with orders, providing phone support, and ensuring service quality. Ideal candidates have at least 6 months of customer support experience and a customer-oriented attitude. The position offers a full-time schedule with rotational shifts, earning RM 3,000++ monthly.

Qualifications

• At least 6 months in customer support.
• B2 level proficiency in English.
• Typing speed of at least 40wpm with 90% accuracy.

Responsibilities

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality.

Skills

Proficient in Mandarin

Proficient in English

Customer service-oriented

Active listening

Education

Bachelor's Degree, Diploma, or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking, Writing and Reading skills

Location: Georgetown, Penang (Onsite)

Working Hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.

Qualifications:

• Education: Bachelor's Degree, Diploma, or equivalent in any field.
• Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
• Language: B2 level proficiency in English.
• Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.

Technical Skills:

• Typing speed of at least 40wpm with 90% accuracy.
• Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality