Bilingual Customer Success Pro – Mandarin & English (Penang)

Two95 International Inc.; Sabah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service firm in Georgetown, Penang is seeking a Customer Success Specialist. The role requires proficiency in Mandarin and English. Responsibilities include assisting customers with orders, providing phone support, and ensuring service quality. Ideal candidates have at least 6 months of customer support experience and a customer-oriented attitude. The position offers a full-time schedule with rotational shifts, earning RM 3,000++ monthly.

Qualifications

• At least 6 months in customer support.
• B2 level proficiency in English.
• Typing speed of at least 40wpm with 90% accuracy.

Responsibilities

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality.

Skills

Proficient in Mandarin

Proficient in English

Customer service-oriented

Active listening

Education

Bachelor's Degree, Diploma, or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

A leading customer service firm in Georgetown, Penang is seeking a Customer Success Specialist. The role requires proficiency in Mandarin and English. Responsibilities include assisting customers with orders, providing phone support, and ensuring service quality. Ideal candidates have at least 6 months of customer support experience and a customer-oriented attitude. The position offers a full-time schedule with rotational shifts, earning RM 3,000++ monthly.