Customer Success Specialists

Two95 International Inc.; Sarawak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service solutions provider is seeking a Customer Success Specialist based in Penang, Malaysia. The ideal candidate is proficient in Mandarin and English, with strong customer service skills. Responsibilities include assisting customers with online orders, managing inquiries, and maintaining service quality. A Bachelor's Degree or Diploma is required, and the role offers a full-time rotational shift with a salary starting at RM 3,000 plus allowances.

Qualifications

• At least 6 months in customer support; call center experience is advantageous.
• Fresh graduates can apply.
• B2 level proficiency in English.

Responsibilities

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.

Skills

Proficient in Mandarin

Customer service orientation

Active listening

Education

Bachelor's Degree or Diploma

Tools

Microsoft Office

Job description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking, Writing and Reading skills

Location: Georgetown, Penang (Onsite)

Working Hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.

Qualifications:

• Education: Bachelor's Degree, Diploma, or equivalent in any field.
• Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
• Language: B2 level proficiency in English.
• Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.

Technical Skills:

• Typing speed of at least 40wpm with 90% accuracy.
• Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality