Associate Customer Support (Mandarin)

Two95 International Inc.; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support firm is looking for an Associate Customer Support Specialist fluent in Mandarin to assist customers in Cyberjaya. This role involves meeting productivity targets, responding to inquiries, and maintaining quality service. Freshers and experienced professionals are welcome but must be local Malaysians. The package includes a monthly salary ranging from 3.5k to 4.5k, with opportunities for growth.

Qualifications

• Fluency in Mandarin (spoken and written) is required; proficiency in English is an advantage.
• Strong interpersonal skills and customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Meet productivity targets and quality standards.
• Assist customers with inquiries and resolve issues.
• Follow SOPs and workflows for investigation tasks.

Skills

Fluency in Mandarin

Customer support experience

Interpersonal skills

Problem-solving skills

Education

High school diploma or equivalent

Degree

Job description

Join Our Team as an Associate Customer Support Specialist (Mandarin)

Language: Mandarin proficiency + B1 (conversational English)

Location: WFO in Cyberjaya

Address: Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, Selangor

Shifts: Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift provided

Working days: Monday to Sunday (weekly 2 days off)

Salary range: Between 3.5k to 4.5k Basic (Depending upon current salary & experience)

Eligibility: Freshers from any background/Experienced professionals. LOCAL MALAYSIAN ONLY.

No specific domain/Industry experience required

Overview: As an Associate Customer Support Specialist, you will be the voice of our client, providing exceptional service to our Mandarin-speaking customers. This role is ideal for individuals passionate about customer service and helping others. Responsibilities include assisting customers with inquiries and resolving issues promptly and professionally.

Key Responsibilities:

• Meet productivity targets and quality standards.
• Understand the investigation process within your assigned unit.
• Follow SOPs and workflows for investigation tasks.
• Use operational tools and applications effectively to find data.
• Navigate websites successfully.
• Adhere to workflow directions.
• Participate in performance improvement plans for self-development.
• Perform routine standard tasks.

Qualifications:

• Fluency in Mandarin (spoken and written) is required; proficiency in English is an advantage.
• High school diploma or equivalent; a degree is a plus.
• Customer support or related experience is preferred but not mandatory.
• Strong interpersonal skills and customer-focused mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

Attributes:

• Positive attitude and willingness to learn.
• Effective problem-solving and critical thinking skills.
• Calm and professional handling of challenging situations.
• Team player committed to customer satisfaction.