Cloud Product Specialist

TIME dotCom Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Product Manager to enhance cloud services and improve product performance. You will evaluate existing products, gather feedback, and work closely with internal teams to meet sales and customer satisfaction goals. Candidates should have a degree in Business Administration or Computer Science and 3-5 years’ experience in product management or IT infrastructure. Enjoy a fun work environment with flexible hours and growth opportunities.

Benefits

Innovative work environment

Flexible working hours

Health and wellbeing benefits

Learning and growth opportunities

Indoor slide and cafe

Free car park

Qualifications

• Minimum 3-5 years of experience in Product Management or IT infrastructure management.
• Sensitive to technology trends, particularly in cloud.
• Ability to build rapport with stakeholders.

Responsibilities

• Responsible for product improvement to increase sales.
• Gather product feedback and work with relevant teams.
• Lead certification activities for cloud services.

Skills

Product analysis

Stakeholder engagement

Data analysis

Cloud solution knowledge

Education

Diploma or Degree in Business Administration/Computer Science

Job description

This position reports to Head, Cloud Product

Job Overview

The person is responsible for post product improvement to increase sales for existing products where the performance of initial launched products will be evaluated and improved. This includes gathering product feedback and work closely with engineering, sales, commercial, marketing, customer service and other relevant support team to ensure revenue and customer satisfaction goals and product sales improvement are met. The role also includes leading the certification activities for cloud services in ensuring that the cloud services provided are delivered in accordance to the market best practices.

Work Life

• Outstanding needs in product analysis, positioning and review
• Engagement with internal stakeholders to obtain data to produce meaningful insights on existing customer behaviour and influence future new product development
• Existing Product improvement through customer feedback and identifying the key action items to cease, maintain or improve existing actions that leads to a better product.
• Execution of business cases pertaining to product enhancement or improvement
• Enablement to internal/external stakeholder on product updates and enhancements.
• Lead and coordinate Certification activities within the organization for Cloud Product
• External dealings with business partners, vendors and strategic partners and customers

Requirements

• A Minimum Diploma or Degree in Business Administration/ Computer Science or equivalent.
• Minimum 3~5 years of experience in Product Management, Cloud Solution or IT infra management
• Understand the needs on business segments and sensitive to technology trend, particularly to cloud
• Understands the market sentiments of cloud with other providers which includes (but not restricted to) pricing model, service model and solution direction
• Build and maintain good rapport and relationships with internal and external stakeholders
• Knowledge of marketing procedures, computer product technology (hardware, software, and network) and sales cycles is required
• Ability to analyse data collected from different stakeholders and correlate it into meaningful information that will provide the business with improvement and excellence

What you get

• Cool and innovative work environment
• Work-life balance and our working hours are flexible
• We are too cool for ties. Smart casual is our game!
• We care about you and your family’s health and wellbeing
• Learning and growth opportunity
• We have an indoor slide and a cafe! How fun is that?!
• Free car park within the company compound

*Only shortlisted candidates will be notified. So, make your CV as fun and interesting as possible!