Customer Success Specialists

Two95 International Inc.; Butterworth; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer-focused technology company is seeking a Customer Success Specialist in Butterworth, Penang. Your role involves assisting customers with their online food orders, ensuring satisfaction through excellent service and communication skills in Mandarin and English. Ideal candidates should have a Bachelor’s Degree or Diploma and at least 6 months of customer support experience. Join us for a dynamic role in a fast-paced environment.

Qualifications

• At least 6 months experience in customer support, preferably in a call center.
• Fresh graduates are welcome to apply.
• Typing speed of at least 40wpm with 90% accuracy.

Responsibilities

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Identify and escalate priority issues.

Skills

Mandarin proficiency

English proficiency

Customer service orientation

Active listening

Education

Bachelor's Degree or Diploma in any field

Tools

Microsoft Windows

Microsoft Office

Job description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking, Writing and Reading skills

Location: Georgetown, Penang (Onsite)

Working Hours: Monday to Sunday, 12:00 am – 11:00 am (5 days per week, 8 working hours + 1 hour break)

Job Type: Full-time (Rotational Shift)

Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app. They handle customer inquiries, concerns, and provide information through inbound and outbound phone calls.

Qualifications:

• Education: Bachelor's Degree, Diploma, or equivalent in any field.
• Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply.
• Language: B2 level proficiency in English.
• Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally.

Technical Skills:

• Typing speed of at least 40wpm with 90% accuracy.
• Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality