Service Advisor

Honda Tiong Nam Motor SDN; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service provider in Shah Alam is looking for a dedicated After Sales professional. Responsibilities include attending to customers' service needs, managing appointments, promoting sales, and ensuring customer satisfaction. Candidates should have at least one year of automotive experience and be proficient in Microsoft Office. This full-time position offers opportunities for promotion and attractive incentives.

Benefits

Opportunities for promotion

Attractive incentives

Yearly bonus

Qualifications

• Minimum 1 year of experience in automotive-related business or equivalent.
• Proficient in Microsoft Office and IT literate.
• Able to communicate effectively in English and Malay.

Responsibilities

• Attend to customers' daily service needs.
• Manage service appointment registration.
• Promote service and parts sales.
• Execute customer service-related duties.
• Coordinate with Job Controller/Foreman.
• Handle customer complaints.
• Conduct reminder calls before appointments.

Skills

Customer service

Communication in English

Communication in Malay

IT literacy

Tools

Microsoft Office

Job description

We are a market leader in the automotive industry with a long history of business in Malaysia. We are four-time winners of the Honda CEO Award, which recognizes outstanding dealer performance annually. We are seeking highly motivated, goal-oriented, independent, and hands-on professionals to join our dynamic team.

Job Description

1. Attend to customers' daily service needs.
2. Manage service appointment registration.
3. Promote service and parts sales.
4. Execute customer service-related duties and responsibilities.
5. Coordinate with Job Controller/Foreman on work progress and inform customers of any delays.
6. Handle customer complaints to ensure high satisfaction.
7. Conduct a reminder call one day before the appointment to update customers on parts status.

Requirements

• Minimum 1 year of experience in automotive-related business or equivalent.
• Proficient in Microsoft Office and IT literate.
• Able to communicate effectively in English and Malay.
• Training will be provided.

Benefits

• Opportunities for promotion.
• Attractive incentives.
• Yearly bonus.

Additional Details

• Schedule: Fixed shift.
• Location: Setia Alam, Shah Alam (reliable commute or planning to relocate required).
• Job Category: After Sales.
• Job Type: Full Time.

Application

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