Customer Service jobs in Malaysia

Job summary

A car detailing service in Selangor is seeking a Supervisor to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate will have at least 2 years of supervisory experience, strong leadership skills, and excellent customer service abilities. Responsibilities include staff management, quality control, and financial performance. This full-time role offers a supportive work environment, competitive salary, and opportunities for career advancement.

Benefits

Qualifications

• Minimum 2 years of experience in a supervisory or management role within the industry.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent customer service orientation and problem-solving skills.
• Proficient in inventory management and stock control.
• Familiarity with retail operations and the ability to identify process improvements.
• Strong communication and interpersonal skills.
• Attention to detail and a proactive approach to work.

Responsibilities

• Lead, supervise, and train car wash staff.
• Manage daily operations to ensure efficiency and smooth workflow.
• Ensure high standards of service are met.
• Handle customer inquiries and complaints.
• Oversee inventory levels and manage supplies.
• Drive revenue and work to achieve sales goals.
• Report and address any maintenance issues.