Bank Customer Service [Permanent | Basic up to 4K | Shift Basis | 3mins to LRT]

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A banking company in Kuala Lumpur is seeking a dedicated Bank Customer Service representative. The role involves handling customer inquiries and complaints regarding banking products through inbound calls and emails while maintaining high service delivery standards. This permanent position offers a competitive salary and benefits, including medical coverage, bonuses, and allowances for shifts. Applicants should have excellent customer service skills and be available for various shifts including nights and weekends.

Benefits

14 days medical leave

Quarterly KPI incentives up to RM2,000

RM500 bonus upon confirmation

Fixed shift allowance

Transport allowance

Medical and insurance coverage

Dental and optical coverage of RM400 per annum

Yearly performance bonus and salary review

Qualifications

• Ability to handle customer inquiries and complaints effectively.
• Experience in providing personalized phone services.
• Strong ability to maintain databases and resolve customer problems.

Responsibilities

• Handle customer inquiries and complaints regarding banking products.
• Ensure high standards of service delivery.
• Maintain customer databases and fulfill requests.

Skills

Customer service skills

Problem-solving

Effective communication

Database management

Job description

Bank Customer Service [Permanent | Basic up to 4K | Shift Basis | 3mins to LRT]

Handle customer inquiries & complaints regarding banking product via inbound call & email.

Ensure highest standard of service delivery on personalized phone services to customers.

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintain database.

Additional Info:

Earliest shift start at 6am, latest shift end by 3am

9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

PERMANENT

14 days Medical Leave

Quarterly KPI Incentives (up to RM2,000)

RM500 Bonus upon confirmation (One time off)

RM350 Fixed Shift Allowance/ up to RM900 if night shift

RM25 per day → Transport Allowance (start anytime before 7am / end after 12am)

OT claimable

Double Pay on Public Holiday

Medical & Insurance coverage (including Immediate Family)

Dental & Optical RM400 per annum

Yearly Performance Bonus and Salary Review in March

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