Field Service Engineer

DLT Trading & Service Sdn Bhd; Penang; On-site; MYR 30,000 - 50,000; Full time

Job summary

A technology service company in Penang seeks candidates for a technical support role focused on customer service. The position requires a minimum Diploma in Electronic or Electrical Engineering and strong problem-solving skills. Responsibilities include supporting customers, preparing service reports, and providing technical direction to the team. Candidates must have excellent communication skills and be able to work well under pressure, both independently and in a team environment.

Qualifications

• Must be able to read PLC.
• Willing to be on call 24x7 with 2 hours onsite response.
• Able to travel to overseas and Northern region of Malaysia.

Responsibilities

• Support customers through technical and administrative activities.
• Understand customer needs and concerns.
• Provide a high level of customer service.
• Prepare and submit service reports.
• Provide technical direction to the team.
• Participate in the training of new team members.

Skills

Customer service

Problem-solving

Communication skills

Teamwork

Organization

Education

Diploma in Electronic/Electrical Engineering

Job description

Responsibilities

• Supporting customers through technical and administrative activities
• Understanding customer needs and concerns
• Providing a high level of customer service
• Preparing and submitting service reports
• Providing technical direction to the team
• Participating in the training of new team members

Requirements

• Minimum of a Diploma in Electronic/Electrical Engineering or similar field
• Able to read PLC
• Able on 24x7 on call with 2 hours onsite respond
• Able to travel to overseas and Northern region of Malaysia
• Excellent verbal and written communication skills in English
• Ability to effectively communicate with customers
• Strong problem-solving skills
• Ability to work independently
• Ability to work well in a team environment
• Strong organizational skills
• Ability to work under pressure

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.