[华语市场] Customer Service Specialist

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading support service provider in Kuala Lumpur seeks a dedicated customer support representative to provide exceptional service across various communication channels. Candidates should possess at least an SPM certificate and strong communication skills, with a preference for those having relevant experience. Key responsibilities include resolving customer issues effectively and building sustainable relationships to ensure high satisfaction. Fresh graduates are also encouraged to apply.

Qualifications

• Possess at least an SPM certificate or equivalent.
• Preferably 1 year of experience in a related field; fresh graduates encouraged.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide excellent customer support via various channels.
• Identify and resolve customer issues strategically.
• Ensure high customer satisfaction and first contact resolution.

Skills

Strong time management

Effective communication

Customer empathy

Multi-tasking abilities

Education

SPM Certificate or higher

Job description

Provide excellent support experience to customers via all relevant communication channels.

Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Build sustainable relationships and engage customers by taking the extra mile

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking?

Candidate must possess at least an SPM certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 1 year of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Possess strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

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