Customer Service Executive

Mumsme; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A dynamic service company in Johor Bahru is seeking a Customer Service Executive (Sales) to engage clients and convert inquiries into sales. Candidates should have at least 1 year of sales experience, with a strong command of English; knowledge of Mandarin is advantageous. You will respond to inquiries, educate clients on services, and maintain accurate records. Benefits include various bonuses and support for employee wellness and career growth.

Benefits

Annual Bonus

Transport Allowance

Attendance Bonus

Wellness Benefits

Medical Insurances

Employee Referral Incentives

Company Events

Career Progression

Qualifications

• Minimum 1 year of sales experience is preferred.
• Required language: Fluent English; Mandarin is an added advantage.

Responsibilities

• Engage with clients to understand their needs and recommend tailored solutions.
• Respond promptly to client inquiries via social media, WhatsApp, and calls.
• Maintain accurate records of client interactions in the CRM system.

Skills

Detail-oriented

Customer-service oriented

Good communication skills

Job description

MumsMe is currently looking for TALENTS like you to join as aCustomer Service Executive (Sales). You will be mainly responsible to provide supports in addressing prospects' queries and converting them into clientele.

We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: detail-oriented, customer-service oriented, good communication skills.

Annual Bonus

Annual Increment

Transport Allowance / Season Parking Cards

Attendance Bonus

Happy Funds - to brighten up your day in any way when you feel down!

Wellness Benefits - funding you for a healthy lifestyle!

Outpatient Benefits - claims for you and your dependents!

Public Holidays Entitlement (All Federal & State Holidays)

Career Progression in 1 - 2 years

Employee Referral Incentives

Company and Team Events

Medical Insurances

Job Descriptions:

Client Engagement & Needs Assessment

Engage with clients to understand their needs and recommend tailored solutions.

Respond promptly and professionally to client inquiries via social media platforms, WhatsApp, and phone calls.

Educate clients on the benefits of the company’s services and address any concerns or objections effectively.

Communicate pricing, terms, and conditions clearly and accurately to clients.

Apply effective sales techniques to persuade clients to sign up for services.

Market Awareness & Product Knowledge

Stay informed about industry trends, competitor activities, and market developments to enhance sales effectiveness.

Apply updated market insights to improve client engagement and conversion rates.

Record Management & Compliance

Maintain accurate records of client interactions and sales activities in the CRM system.

Enter all required customer information into the company database promptly and accurately.

Follow established communication procedures, guidelines, and policies at all times.

Work Standards & Timeliness

Hold high esteem for the quality of your work and ensure all assigned tasks are completed accurately and within the required timelines.

Job Requirements

Minimum 1 year of sales experience is preferred.

Required language: Fluent English,
Mandarin will only be an added advantage to liaise with with mandarin-speaking clients.

Working Hours: 9am - 6pm, Monday to Friday.

Immediate or short notice period availability will be preferred.

If you are ready to embark on a career journey, we shall look forward to work with you!