Customer Engagement Specialist - Mercedes Benz

Cycle & Carriage; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent automotive company in Kuala Lumpur is looking for a customer service representative. The candidate will be responsible for managing customer assignments to the sales team, handling calls and messages, conducting surveys, and participating in company events. The role requires strong organizational skills to manage administration tasks effectively. Ideal for someone who enjoys working in a dynamic team environment.

Responsibilities

• Assign customers to Sales Executives / Customer Service Consultants on duty.
• Answer incoming and redirect calls, and take and forward messages.
• Conduct post-delivery CSI/CLI surveys.
• Conduct service reminder or any Sales/After Sales customer related calls.
• Contribute and participate in company / MBM related / organised events and roadshows.
• Manage the general administration tasks, including incoming mail, maintaining records/logs of walk-ins, and generating reports.

Job description

10mo ago , from Cycle & Carriage Bintang Berhad

Responsibilities

• Assign customers to Sales Executives / Customer Service Consultants on duty
• Answer incoming & redirect calls, and take & forward messages
• Conduct post-delivery CSI/CLI surveys
• Conduct service reminder or any Sales/After Sales customer related calls
• Contribute and participate in company / MBM related / organised events and roadshows
• Manage the general administration tasks which includes incoming mail & packages, maintain proper records/logs of walk-ins, demos, generate reports and any tasks assigned from time to time