Japanese-Speaking Travel Customer Support Specialist

PERSOL; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Penang is seeking candidates for a role focused on delivering exceptional support and solutions to travel agencies. Candidates will provide timely assistance, process payments, and proactively address customer concerns. This position involves collaboration with team members to enhance service quality while adhering to company policies and performance targets.

Responsibilities

• Provide timely support to customers through various communication channels.
• Provide solutions to travel agencies for ticket reservations, exchanges, or refunds.
• Process payments and safeguard customer information.
• Provide proactive support to prevent brand loyalty damage.
• Identify and escalate priority issues through proper channels.
• Work with team members to improve customer support.
• Maintain quality of service by providing recommendations.
• Stay updated by attending training and upskill sessions.
• Meet key performance indicators set by company and client.
• Adhere to company policies.

Job description

A leading customer service provider in Penang is seeking candidates for a role focused on delivering exceptional support and solutions to travel agencies. Candidates will provide timely assistance, process payments, and proactively address customer concerns. This position involves collaboration with team members to enhance service quality while adhering to company policies and performance targets.