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10,000+
Customer Service jobs in Malaysia
Customer Service – Contact Centre (Telecommunications)
YTL Communications
Kuala Lumpur
On-site
MYR 20,000 - 100,000
5 days ago
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Driver - Leapmotor
Cycle & Carriage
Johor Bahru
On-site
MYR 20,000 - 100,000
5 days ago
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Services Engineer (Power) - Data Center Systems
Idealseed Resources Sdn Bhd
Kajang Municipal Council
On-site
MYR 150,000 - 200,000
5 days ago
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Order Processing Officer
Buhler
Subang Jaya
On-site
MYR 100,000 - 150,000
5 days ago
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Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Officer
Flash Express
Selangor
On-site
MYR 100,000 - 150,000
5 days ago
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Automotive Service Advisor – Customer Care & Upselling
Sime Darby Motor Group
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Mall Operation Executive
Hatten Asset Management
Malacca City
On-site
MYR 40,000 - 80,000
5 days ago
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Connect with headhunters to apply for similar jobsDesktop Support Assistant Team Lead (12 Months Contract Basis - Renewable)
Reeracoen Recruitment
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Project Engineer
Emage Innovation Sdn Bhd
Iskandar Puteri
On-site
MYR 45,000 - 60,000
5 days ago
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Customer Success Executive
Topmix Resources
Selangor
On-site
MYR 36,000 - 48,000
5 days ago
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Associate Manager, Claims-2
Prudential Group
Kuala Lumpur
On-site
MYR 36,000 - 50,000
5 days ago
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Service Desk Analyst (IT Global Service Desk)
GP Outsourcing Asia Sdn Bhd.
Shah Alam
On-site
MYR 100,000 - 150,000
5 days ago
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Telesales
TopNotch HR Consulting Firm
Kuala Selangor
On-site
MYR 100,000 - 150,000
5 days ago
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Cafe Crew: Flexible Hours, Guest Service & Kitchen
FastJobs
Kuala Lumpur
On-site
MYR 20,000 - 100,000
5 days ago
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Contract Logistics Shift Leader (PTP)
Kuehne & Nagel
Johor
On-site
MYR 60,000 - 80,000
5 days ago
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Outlet Manager
KANMIDOKORO SDN.BHD.
Kuala Lumpur
On-site
MYR 100,000 - 150,000
5 days ago
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Associate Customer Success
Curlec by Razorpay
Kuala Lumpur
On-site
MYR 60,000 - 80,000
5 days ago
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Inbound Service Consultant – Elevate Customer Experience
PERSOL
Kuala Lumpur
On-site
MYR 300,000 - 400,000
3 days ago
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Customer-Focused Service Delivery Coordinator
Conquest Analytical Sdn Bhd
Selangor
On-site
MYR 100,000 - 150,000
4 days ago
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Executive, Digital Product
Brickfields Asia College
Selangor
On-site
MYR 30,000 - 45,000
4 days ago
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E-Commerce Operation Executive / Senior Executive
Bonia
Kuala Lumpur
On-site
MYR 150,000 - 200,000
4 days ago
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Customer Service – Contact Centre (Telecommunications)
YTL Communications
Kuala Lumpur
On-site
MYR 20,000 - 100,000
Full time
5 days ago
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Job summary
A telecommunications company in Kuala Lumpur is seeking a Customer Care Specialist to manage customer interactions professionally across various channels. Candidates should have at least an SPM qualification and preferably STM/STPM. Fluency in Bahasa Malaysia and/or English is required, while knowledge of Mandarin is an added advantage. This role requires a positive attitude, commitment to service excellence, and abilities to adapt to shift hours including weekends and public holidays. Competitive benefits include health insurance and a free Yes 5G line.
Benefits
Health insurance
Maternity leave
Opportunities for promotion
Free Yes 5G Line
Qualifications
- Detail oriented, process driven thinker with relentless follow through.
- Able to work on shift/retail hours.
- Willing to work on weekends and Public Holiday.
Responsibilities
- Answer customer calls and respond professionally to various interaction channels.
- Update customer interactions in the CRM system promptly.
- Ensure compliance with the company’s Standard Operating Procedures.
Skills
Technology savvy
Fluent in Bahasa Malaysia and/or English
Problem solving
Education
Minimum SPM and above
STM/STPM and above (Preferred)
Job description
Responsibilities
- Ability to answer customers' calls and respond to any types of customer's interaction channels in a professional manner, using the techniques in our training.
- Ability to respond to customers' enquiries and complaints on any types of interaction channels such as mobile app, email, social media and chat.
- Ability to search for information related to any given task using our online knowledge base system and providing our customers' with accurate product information.
- Passionate to serve our customers with great service and keeping them happy, to ensure all customers' interactions are updated via our Customer Relationship Management system so that all service request is promptly responded within SLA.
- To ensure that all actions taken when handling customer’s enquiry and complaints, are in compliance with the company’s Standard Operating Procedures and Policies, and to elevate to Team Leaders for advice in exceptional cases.
- Ability to complete all assigned tasks in a timely manner and to achieve individual and team KPI targets.
- Ability to adapt to changes, new assignments or other duties related to customer service; given at any point of time by Team Leaders and Managers.
- Positive working attitude, pleasant personality and a heart for our customers.
Job Requirements
- Minimum SPM and above
- Detail oriented, process driven thinker with relentless follow through
- Trustworthy
- Able to work on shift /retail hours
- Willing to work on weekends and Public Holiday
Skills Required
- Technology savvy
- Ability to communicate fluently in Bahasa Malaysia and/or English, added advantage if able to speak 3rd local dialect
- Basic knowledge in using a computer and smart phone
- Problem solving
- Trustworthy
- Health insurance
- Maternity leave
- Opportunities for promotion
- Free Yes 5G Line
Public Transport
- MRT Sentul Barat (Shuttle Service available morning and Evening to MRT)
Schedule
- 6 & 5 days Rotational shift
Education
- STM/STPM and above (Preferred)
Experience
- Customer Care Specialist: 1 year (Preferred)
- Fresh Graduate
Language
- Mandarin to effectively communicate with Mandarin-speaking clients.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.