中文客服 - Normal Working Hours (Open For Fresh Graduated)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing solutions provider in Kuala Lumpur is seeking a Customer Service Representative who can deliver excellent support and build sustainable relationships with customers. The ideal candidate will have a year of experience in a call center and fluency in Mandarin, English, and Malay. This position requires the ability to work proactively in a fast-paced environment and handle multiple tasks effectively. The role is fully on-site in KL Sentral, easily accessible by public transportation.

Qualifications

• One year of customer service experience in a call center setting.
• Fresh graduates are welcome to apply.
• Fluency in Mandarin, English, and Malay is required.
• Ability to work in a fast-paced environment.
• Able to proactively meet targets and goals.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Ensure first contact resolution and effective follow-up.
• Build sustainable relationships with customers.

Skills

Customer service experience

Fluency in Mandarin

Fluency in English

Fluency in Malay

Proactive work ethic

Ability to multitask

Job description

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.

Requirements

• One year of customer service experience in a call center setting. Fresh graduates are welcome to apply.
• Fluency in Mandarin (speaking, reading, and typing), English, Malay is required to effectively communicate.
• Able to work in KL Sentral (fully on‑site office, easily accessible by LRT, MRT & KTM).
• Ability to proactively and independently work towards meeting targets and goals.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.